2.1. Identify members in Mews

Confirmed members are identified by a star icon throughout Mews PMS. Hover over the star to view "Loyalty member" status.

2.1.1 To view today's arrivals, open "Reservation overview"

2.1. Identify members in Mews

2.1.2. View the "Loyalty member" icon on the "Reservation overview report", included in "Arrivals", "Departures", "Stayovers" and "Staying" tab.  
2.1.3. Clicking on "details" allows the receptionist to access more details about the guest, including their membership status.
2.1.4. Clicking the guest name allowing the receptionist to access use of bonus points. 

2.1. Identify members in Mews

2.1.4. View the "Loyalty member" icon on the guest profile overview. 
2.1.5. Access the "Loyalty tab" to see details such as members' bonus points, tier level, and membership number (which is always the guest's phone number). Additionally, explore further information, utilize bonus points, and access member benefits in "Member Insight" from URL.

2.2. Access Member Insight for details and utilize bonus for partial payment.

2.2.1. Receptionists can access additional member details by clicking the URL provided in the Loyalty tab within Mews. This action opens "Member Insight" and automatically conducts a search based on the number in the customer card.

2.2.2. Below are steps for viewing and using bonus as partial payment on behalf of members.
2.2.2.1. Check if the member has "available bonus" (highlighted in red in the left screen).
2.2.2.2. Enter the desired amount the member wants to spend as partial payment (the sum is automatically deducted, and the released bonus is displayed on the right screen with the top text stating "Bonus amount of NOK 100,00 used").
2.2.2.3. The deducted sum is automatically marked as "Loyalty points" (back) in Mews and will appear as a discount on the guest's receipt. 

2.2. Access Member Insight for details and utilize bonus for partial payment.

2.2.3. Bonus is automatically included in billing and labeled as "external payment" in the billing overview.

2.3. Invite guests as members

2.3.1. If the member lacks the "Loyalty member" icon, receptionists can invite them as a member from PMS. 
2.3.2.1. Step 1: Click "+" marked in red in picture below. 

2.3. Invite guests as members

2.3.2.2. Step 2: This opens "Loyalty membership", and receptionist choose the loyalty program.
2.3.2.3. Step 3: Receptionist add "guest's phone number" to "Membership number". 
2.3.2.4. Step 4: Receptionist click "save".

2.3. Invite guests as members

2.3.3. Guests will receive an SMS to verify their membership and become eligible for member benefits.
2.3.3.1 Grand Hotel Member is a demo location; SMS, consent page, and member profile will be customized for each hotel.
2.3.3.2. Personal information entered in Mews is automatically transferred to the member profile. Members can view their profile, gift cards, offers, bonuses and membership benefits. 
2.3.4. Guests are now officially members, as depicted in the screenshot from section 2.1.5.

2.4.1. Kindly note that the Loyalty program also automatically sends personalized invitations to join, converting both OTA bookings and direct bookings into memberships.

2.5. Apply member rates for walk-in, phone or email reservations

2.5.1. For accurate member benefits with walk-in, phone, or email bookings, receptionists can select "Loyco member" as "Public voucher" and "Rate" to automatically apply the chosen instant member discount of 5%, 10%, or any other specified amount.

2.5.2.1. Receptionist choose dates and checks availability. 
2.5.2.2. The receptionist verifies if the guest is a member. If so, they apply the member discount. If not, the receptionist can offer the guest the option to become a member to receive the instant discount and other member benefits, following the process outlined in section 2.3.

2.5.2. The member rate setup is detailed at the bottom of this guide.

The member rates will appear regardless if the guest is a member. In order to book with member prices, click the blue plus-sign under the member rate.

It is also possible to book with the Loyco Member (Voucher). This can also be relevant if you wish to add an additional voucher for members. Add the voucher in the public voucher field. Since the member voucher and the member rate belong to the same rate group, they will appear as options in a drop-down-list. You will also get the option to choose the minimum and maximum rate of the two. 

2.5. Apply member rates for walk-in, phone or email reservations

2.5.3. During the third and final step of creating a new reservation, the receptionist can review the rate, whether it's a member rate or standard rate, before booking the accommodation.

2.6. Switch rate group (between member and standard rates)

2.6.1. If a member has booked at the standard rate or a non-member has booked at the member price, the receptionist can verify their member status and adjust the rate according to the program's standards.
2.6.2.1. Click "Pricing" and check "Loyalty member icon" next to guest name.

If the default payment is set to 24 hours upon arrival, it could be a routine to check bookings two days before.  

2.6. Switch rate group (between member and standard rates)

2.6.2.2. Change rate under "Change rate".
2.6.2.3. In the "Change rate" window, set the rate to "Loyco Member" and make sure to uncheck the box for "Keep old price". When the desired rate is set, click "OK". If a non-member has used the member booking engine without confirming their membership, set the rate to "fully flexible" which is the base rate.

2.6. Switch rate group (between member and standard rates)

2.6.2.4. View the new rate. Further, the price is changed from £285 to £270.